Privacy policy

Last updated: August 15, 2026

We operate this store and website, along with all related content, features, products, tools, and services, to provide our customers with a simple and personalized shopping experience. Our store is powered by Shopify, which helps us provide these services.

This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, use our services, make a purchase, or contact us.

By using our website or services, you agree to the collection and use of your information as described in this Privacy Policy.

Personal Information We Collect

When we say "personal information," we mean information that can identify you or can reasonably be connected to you.

Depending on how you use our website and services, we may collect the following information:

  • Contact information: Your name, email address, phone number, billing address, and shipping address.

  • Payment information: Credit or debit card details, payment information, transaction details, and payment confirmations.

  • Account information: Your username, password, account preferences, and settings.

  • Order information: Products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your previous orders.

  • Communications: Information you provide when you contact us, such as customer service questions or requests.

  • Device information: Information about your device, browser, internet connection, IP address, and other device identifiers.

  • Usage information: Information about how and when you use or interact with our website and services.

How We Collect Your Information

We may collect your personal information from the following sources:

  • Directly from you: When you create an account, place an order, use our website, contact us, or provide information to us.

  • Automatically: When you browse or use our website, including through cookies and similar technologies.

  • From service providers: Companies that provide services to us, such as payment processing, shipping, hosting, analytics, and customer support.

  • From partners and third parties: Other businesses or services that may provide information to us where permitted by law.

How We Use Your Information

We may use your personal information for the following purposes:

Providing and Improving Our Services

We use your information to process and fulfill orders, process payments, arrange shipping, manage returns and exchanges, maintain your account, remember your preferences, provide customer support, and improve your shopping experience.

We may also use your information to recommend products or services that may be relevant to you.

Marketing and Advertising

With your permission where required by law, we may use your information to send promotional emails, text messages, or other marketing communications.

We may also use information about your previous purchases, browsing activity, or items added to your cart to show you relevant advertisements.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in those emails.

Security and Fraud Prevention

We may use your information to protect our website and customers, verify accounts, process secure payments, detect fraud, investigate suspicious activity, and prevent illegal or harmful activity.

If you create an account, you are responsible for keeping your username and password secure. Please do not share your login details with anyone.

Communicating With You

We may use your information to respond to questions, provide customer support, send order updates, and communicate with you about our services.

Legal Requirements

We may use your information when necessary to comply with applicable laws, respond to legal requests, cooperate with government authorities, resolve disputes, or enforce our policies and terms.

How We Share Your Information

We may share your personal information with trusted third parties when necessary to operate our business and provide our services.

These may include:

  • Shopify and other technology providers

  • Payment processors

  • Shipping and fulfillment companies

  • IT and website service providers

  • Cloud storage providers

  • Customer support providers

  • Analytics and marketing providers

  • Business and advertising partners

We may also share your information when you ask us to do so or give us permission, such as when you use social media features or other third-party services.

We may share information with companies within our business group or as part of a business transaction, such as a merger, sale, or bankruptcy.

We may also disclose information when required by law or when necessary to protect our business, website, customers, users, or legal rights.

Shopify

Our online store is powered by Shopify. Shopify provides the technology that allows us to operate our website and provide our services.

Shopify may collect and process information about your use of our website and may process personal information on our behalf. Some information may also be processed or stored in countries outside your country of residence.

For more information about how Shopify handles personal information and your privacy rights, please review the Shopify Privacy Policy.

Depending on where you live, you may also be able to exercise certain privacy rights through Shopify's privacy tools.

Third-Party Websites and Links

Our website may contain links to third-party websites or services.

If you visit a third-party website through one of our links, we recommend reviewing that website's privacy policy and terms before providing any personal information.

We are not responsible for the privacy, security, content, or practices of third-party websites.

Information you share publicly or on third-party social media platforms may be visible to other users. Our inclusion of a third-party link does not necessarily mean that we endorse that website or its services.

Children's Privacy

Our website and services are not intended for children.

We do not knowingly collect personal information from children under the age of majority applicable in their location.

If you believe that a child has provided us with personal information, please contact us so that we can review and delete the information where appropriate.

As of the date of this Privacy Policy, we do not knowingly sell or share personal information of individuals under 16 years of age as those terms are defined under applicable law.

Security and Retention

We take reasonable steps to protect your personal information. However, no online security system is completely secure, and we cannot guarantee that your information will always be completely protected.

Please avoid sending sensitive or confidential information through unsecured communication channels.

We keep personal information only for as long as reasonably necessary to provide our services, maintain accounts, process orders, comply with legal requirements, resolve disputes, and enforce our agreements and policies.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These may include:

  • Right to access: You may request a copy of the personal information we have about you.

  • Right to delete: You may request that we delete your personal information, subject to applicable legal requirements.

  • Right to correct: You may request that inaccurate information be corrected.

  • Right to data portability: In certain circumstances, you may request a copy of your personal information in a portable format.

  • Right to opt out of marketing: You can unsubscribe from promotional emails at any time.

Even if you unsubscribe from marketing communications, we may still contact you with important non-promotional messages, such as order updates, account information, or customer service communications.

Additional Rights for UK and European Economic Area Residents

If you live in the UK or European Economic Area, you may also have additional rights under applicable privacy laws, including:

  • The right to object to certain types of processing

  • The right to request that processing of your personal information be restricted

  • The right to withdraw consent when we rely on your consent to process your information

Withdrawing consent does not affect the lawfulness of processing that took place before you withdrew your consent.

To exercise your privacy rights, please contact us using the contact information provided below.

We may need to verify your identity before processing your request. Where permitted by law, you may also appoint an authorized representative to make a request on your behalf.

We will respond to valid requests within the time required by applicable law.

Complaints

If you have concerns about how we handle your personal information, please contact us using the information below.

Depending on where you live, you may also have the right to submit a complaint to your local data protection or privacy authority.

International Data Transfers

Your personal information may be transferred to, stored in, or processed in countries outside the country where you live.

If we transfer personal information from the European Economic Area or the United Kingdom to another country, we will use appropriate legal safeguards where required by applicable law, such as recognized contractual protections or transfers to countries that have been officially recognized as providing an adequate level of data protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, legal requirements, or regulations.

When we make changes, we will update the "Last updated" date at the top of this page and publish the updated Privacy Policy on our website.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Email: veldenor786@gmail.com

Address:
Duroor 2, Flat No. 605
Al Muhaisnah 4
Dubai, United Arab Emirates

For applicable data protection laws, we are the data controller responsible for your personal information.